COVID-19

Please email us if you are unable to collect your pet due to testing positive for covid or are showing symptoms and we will advise on the best course of action for your booking! Please don't turn up as we don't want to put our staff or other members of the public at risk.

As well as many other small businesses Whitley Crest has been severely affected by covid. Things are far from normal, we have had to adapt the way we work to be able to move forwards. Therefore we no longer operate by opening hours, allocated appointment times are now available allowing a more structured and personalised service of which adheres to social distancing and keeping everyone safe. 

Customer care is always our top priority and we are here to help and support all our customers.

Whitley Crest is open for pre-arranged appointments and daycare, otherwise, Whitley Crest is closed to the public. 

Our team work incredibly hard, we expect nothing than to be treated with kindness and respect. If our services do not suit your travelling arrangements then please do not question our business policies. 

New bookings made as from the 1st April 2020 during this Pandemic will require a standard deposit unless otherwise stated for peak season/last minute bookings. As a small business protecting itself for the future during these unprecedented times deposits will not be refunded or transferred to a future booking. Our 10-day policy will also remain the same as stated above. Bookings are to be made at your own risk!

Whitley Crest highly recommends a good Holiday Insurance that will cover your pets boarding fees in the sad event of your holiday being cancelled.

Bookings made before the 1st April 2020 - Cancellations due to Covid-19 Whitley Crest will automatically transfer a deposit amount towards a new future booking. Please note that our 10-day policy will not be in force due to the late notice that the travel industry is giving customers for cancelled holidays due to the impact that they have also received.
Whitley Crest is closed to the general public, viewings of our facilities will be by video viewing only.