Terms and Conditions

Vaccinations.

All pets must be vaccinated, current and up to date vaccination certificates must be produced upon arrival. Batch numbers and vet signatures must be visible.

  • Cats must be vaccinated against Nobivac Tricat Trio
  • Dogs must be vaccinated against Parvovirus, Distemper, Hepatitis and Leptospirosis

For the cats; the Feline Leukaemia (FelV) vaccine; our establishment does not insist on the Feline Leukaemia (FelV) vaccine.

For the dogs; the Kennel Cough vaccine; our establishment does not insist on the Kennel Cough vaccine, please note it does not cover all strains of the infectious bronchitis. If you choose not to have the vaccine our insurance will be void if the virus is contracted during their stay.


IMPORTANT if you choose for your dog to have the Kennel Cough vaccine it must be administered 28 days before arrival, it is a live vaccine and your dog can be contagious and high risk of shedding the virus to other boarders regardless of whether vaccinated or not.
Whitley Crest Ltd will never knowingly accept a dog with Kennel Cough, but as incubation can exceed 10 days it may not be detectable upon arrival. The owner, therefore, accepts that this hazard exists.
Full payment; if we have to refuse your pet for boarding due to incomplete, out of date or the Kennel Cough Policy ignored then we reserve the right to charge for boarding fees as we in good faith have reserved accommodation.

Primary Vaccinations; Pets cannot enter the kennels and cattery within 14 days of vaccination if not previously vaccinated or a booster has lapsed.
Please ensure that your pet is covered by a known flea and worming treatment.

Flea Policy

Please make sure you read this carefully before your dog boards with us. 

Here at Whitley Crest, we pride ourselves in our attention to detail and meticulous routines to provide a safe haven for people’s canine family members. 

Our kennels are cleaned and disinfected every day. Great care is taken each day to ensure the health and well-being of each of our guests, as well as spending a large amount of time with each individual to keep them happy and contented whilst in our care. Because of this, we are quick to notice dogs with signs of fleas. 

If a dog comes to us with fleas, they jeopardise the health of others in our care and could cause a long-term problem. Fleas are detrimental to our business, so we politely ask that you adhere to the following guidelines.

Please ensure your dog is treated regularly to prevent fleas. We expect your dog to have an effective annual flea management program. This does not mean just treating the dog the day before you arrive. 

  • Ensure you use a veterinary-approved / prescribed flea product such as Advantage, Advocate, or Stronghold, or one of the long-term flea prevention injections. Your vet will advise you of the best treatment available. Non-prescription treatments, flea collars, or spot-on treatments you can buy at the supermarket or pet store are not effective and are not acceptable. 
  • Some older types of flea treatment are not as effective and in some cases, fleas have become resistant to these products. Efficacy of these products, particularly Frontline, is also dependent upon a strict dosing regime, generally more frequently than the stated recommended levels. 
  • We will not treat your dog if we discover it has fleas. This is because we will not know when or with which product you last treated your dog, if at all. We do not wish to cause an allergic reaction or overdose. 
  • We will however treat the environment to ensure no spread of the infestation occurs. This includes an additional and separate cleaning regime for the duration of your dog’s stay, daily spraying of insecticide to your dog’s kennel and bedding, the corridor, and the adjoining chalets. Decontamination of the kennel once you have collected your dog which renders the kennel out of use for 24 hours and lost income to us, followed by a double disinfection to remove any final evidence of contamination. Finally, we must dispose of any of our kennel bedding that may have been used and purchase new replacements.  
  • The time and cost to our business is considerable so that we remain a safe haven from fleas. Therefore, a charge of £40.00 will be made to cover the cost of this. This will be added to your final bill. 
  • We will collect evidence for you to be able to see the level of infestation your dog has. This usually consists of flea dirt, eggs, and larvae, and advise you on the next course of action to eradicate the problem. 

Please be assured that whilst your dogs are in our care they are of paramount importance to us. We like all our customers to be able to go away knowing their dogs are safe and well cared for in a loving environment, which is free of fleas. Please help us to keep it that way and help your dogs to be happy, comfortable, and healthy. 

Cancellations.

Deposits are non-transferable/refundable after 8 days after a booking has been made. Cancellation of a booking within 10 days of arrival will result in the boarding fee to be paid in full by your secured registered card details or by management sending a payment link via revelation pets.

Covid-19.

New bookings made as from the 1st April 2020 during this Pandemic will require a standard deposit unless otherwise stated for peak season/last minute bookings. As a small business protecting itself for the future during these unprecedented times deposits will not be refunded or transferred to a future booking. Our 10-day policy will also remain the same as stated above. Bookings are to be made at your own risk!

Whitley Crest highly recommends a good Holiday Insurance that will cover your pets boarding fees in the sad event of your holiday being cancelled.

Bookings made before the 1st April 2020 - Cancellations due to Covid-19 Whitley Crest will automatically transfer a deposit amount towards a new future booking. Please note that our 10-day policy will not be in force due to the late notice that the travel industry are giving customers for cancelled holidays due to the impact that they have also received.
Whitley Crest is closed to the general public, viewings of our facilities will be by video viewing only.

Pricing.
Whitley Crest Ltd reserves the right to revise our prices when necessary without prior notice. Prices are per day (not night) and include insurance, food, exercise and 5-star service. No discounts are given if the owner brings in their pets own food. In the likeliness of extreme cold weather conditions surcharges will apply to cover extra heating costs.

All breeds receive the same level of care: therefore our prices for all sizes remain the same.
Bookings are made via Revelation Pets. Boarding fees will be paid in full before the animal is returned to the owner. Refunds will not be given for early collections of the date stated on the booking form. All days booked will be charged for.
Surcharges will be applied to cover increased staffing costs during bank holidays, also failure to collect your pet on the agreed collection date without prior notice.

Deposits / Balance are payable via debit/credit card and must be paid within 48 hours of an accepted booking.

Deposits are non-transferable/refundable after 8 days after a booking has been made. Cancellation of a booking within 10 days of arrival will result in the boarding fee to be paid in full by your secured registered card details.
No cheques are accepted under the value of £20.00
Cash balances are accepted upon arrival only!

Insurance/Health.
Insurance/Health; you must declare any existing or previous health conditions prior to their stay. We reserve the right to refuse any animal not fit for boarding at our discretion. No liability can be accepted for any problems, old or new such as stress or ill-health arising from their visit.
Medication must be prescribed from a registered vet in clearly labelled packaging.
We are able to administer medication at no extra cost apart from out of hour’s medication i.e. Diabetic injections
Our insurance must only cover injury or illness that occurs directly from the stay with us, we will ask you to pay any vet fees incurred if it is determined that the illness was a long-standing condition or previously known or declared.
Each Pet is insured up to £1500 whilst in our care. We will not be liable for any disease incubating or any condition existing prior to boarding. Illnesses/conditions must be reported no later than 72 hrs after departure. Our insurance cover is for a maximum of 30 days.

Behaviour.

It is the responsibility of the owner to make us aware of aggressive or nervous behaviour of your pet.
We reserve the right to refuse any animal that may be a danger to our team.
Pets Sharing; Animals from the same family/household may share accommodation. This is at the owner’s risk. If there are any issues during the stay and pets have to be accommodated separately additional costs will occur.

Vets.
Registered vet – Quarry Veterinary Group, Brassey Road, Shrewsbury, SY3 7FA
Should your pet require emergency vet treatment we will use Quarry Vets unless your own registered vet operates their own emergency service and is within a reasonable travel distance.
Owners must give their authority to Whitley Crest Ltd to consult a veterinary surgeon for treatment or to obtain information to ensure pets well being.

Damages.
Extreme damages to our facilities caused by pets will occur extra costs – please advise if your pet has destructive behaviour. Boarding fees do not cover damages!

Facebook Photos.
Photos will not be taken unless we have received consent via messenger. These are taken during the team’s free time. Minimum 3 day stays qualify for photos. Surcharges will apply for daily requests.

Personal Belongings.
Please feel free to bring a toy with you, however, do not bring anything that is of sentimental value as toys are often lost or destroyed. We cannot be held responsible or replace or compensate for lost articles. Bedding is supplied, personal bedding is not accepted!